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Big brands make undertakings after data losses - February 2008

February 2008

Skipton Building Society and Marks & Spencer have both felt the wrath of the ICO in recent weeks after losing personal data held on laptops stolen from staff and agents. However, the undertakings they have been required to give regarding future security and encryption pale into insignificance alongside the fine levied on Norwich Union Life in December 2007. The company was fined £1.26m for not having sufficient “technical and organisational” controls in place to protect customer information. The breach led to identity fraud believed to have cost £3.3m.

If you missed European Data Protection Day on 28 January you will not be alone but the ICO’s latest research shows that over 90% of individuals now have an awareness of Data Protection and the issues surrounding personal data. What impact the high profile breaches will have on commercial Data Controllers who wish to collect and use information on customers and prospects has yet to be seen. Opt-4 will be continuing its research into permission rates over the coming months. If you would like to be involved in our research please contact  

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